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In the opinion of our customers, Flower vending machines are synonymous with reliability and modernity. Designed for maximum durability and faultlessness, they work flawlessly in all conditions. However, we know that even the best equipment can sometimes encounter minor difficulties. That’s why we offer the Guard Connect system – a solution that takes service standards to an even higher level.
Guard Connect is an option that gives our customers complete comfort and reassurance that their Flower vending machines are monitored 24/7. Although failures are extremely rare, Guard Connect acts as a reliable safety net. The system constantly keeps a watchful eye on the power supply, internet connectivity, payment terminals and cubicle temperature, ensuring that any, even the smallest abnormality is immediately detected and rectified.
With Guard Connect, most potential problems are resolved remotely, before they even become noticeable to the customer. And if on-site intervention is required, our service arrives in a flash, ensuring that the Flower Shop is back to full operation within a dozen hours, regardless of the day of the week, and that requests are treated as a priority.
In addition, the customer has a full view of everything that is happening at Flower vending machine thanks to our proprietary Kwiatomat 24 EA mobile app. He or she can track any abnormalities, which ensures full awareness and control over the equipment.
The solution described is available on PRO, ONE, PRO MID and PRO HYBRID models, offering the highest level of support and reliability.
Of course, even without the Guard Connect function purchased, our service responds with equal speed, guaranteeing a repair within a maximum of 12 hours of notification. The only difference is that with the standard service it is the customer who informs us of a possible breakdown, whereas with Guard Connect we are often the first to detect the problem and respond immediately. Whichever option you choose, you can always count on our professional service.
The solution described is available on PRO, ONE, PRO MID and PRO HYBRID models, offering the highest level of support and reliability.
With Guard Connect, even in those rare instances, our customers can rest assured that their business will not be disrupted. It’s an extra layer of protection that makes the investment in our Floromats a guarantee of peace of mind and business continuity, even in the most unpredictable situations.
What’s more, the Guard Connect service costs a few tens of zlotys per month (according to the current price list), especially when we compare it with the potential losses resulting from a breakdown. A situation in which the terminal crashes for reasons beyond our control, when the problem is on the side of the payment operator (which we can also see at the time), can mean that Flower vending machine will not sell for a whole day, and this can happen at key moments such as weekends or flower days. Image costs and lost revenue can then be significant. With Guard Connect, you will avoid such situations because we react immediately, before the problem affects sales.
Guard Connect is available as a separate option or as an add-on to selected versions of the application, which means that you can flexibly adjust the level of monitoring and protection to your needs
If you already have a Flower vending machine but are not yet using Guard Connect then please feel free to contact our sales or technical department.
