Is it possible that, once the technician arrives, it might turn out that he doesn’t have the part and has to go back to fetch it?

This doesn’t happen to us, as we build our machines using standardised components. Our service engineers are based across Poland so that they can reach a site within a maximum of two hours. They carry around 95 per cent of all possible spare parts in their vehicles, ranging from small control units to replacement windows and cooling systems.