4 min readYour security and peace of mind for years to come
When you choose Bouqetmat-Automatics, you not only receive a state-of-the-art floral sales machine, but above all full service support and security. Our guarantee is more than a standard package - it is comprehensive care, eliminating unforeseen costs and worries.
1. Full service care
Our free warranty covers everything - from service technician travel, to spare parts, to our specialists' time. This means that you don't have to worry about any additional expenses during the warranty period - everything is already included.
Duration of the guarantee
ModelsLM iNEO -1 yearrenewableup to 5 years
ModelMETA -2 yearsrenewableup to 10 years
ModelsPRO iONE -2 yearsrenewableup to 15 years
The above periods are valid for the Polish market. In other markets, the guarantee period is determined individually by our distributors.
2. rapid response time
We fully understand the importance of your Bouqetmat's business continuity. That's why we offer fast response times - whether it's a weekday, weekend or holiday - we are available the same day!
In many cases, we are able to solve the problem remotely. When this is not possible, our service technicians will arrive on site as quickly as possible. Our aim is to minimise downtime and ensure your complete satisfaction.
Repair time from report
LM and NEO - up to 48 hours
META - up to 24 hours
PRO and ONE - up to 12 hours
We're not talking about response times - we're talking about the real time to repair and restore the device to full function.
The times stated apply to the Polish market. On other markets, response times are set individually
3 Transparency and trust
We encourage all potential customers to contact current users of our Bouqetmat. We believe thatthe best confirmation of quality is the opinion of those who use our equipment. There are no hidden costs or unclear provisions with us - everything is transparent and oriented towards the customer's welfare.
Why is a fast service fundamental to the success of your Bouqetmat?
In the world of modern vending solutions, service response times have a direct impact on customer satisfaction and business profitability.
1. Efficiency of the payment system
A non-functioning payment terminal means not being able to make a purchase - and this directly translates into a loss of revenue and customer confidence. The terminal operators' helplines only operate on weekdays and at specific times.
In addition, sometimes we step in - helping to solve the problem immediately.
Calling our hotline+48 22 290 60 10, you will always be connected to our consultant. After office hours, you'll hear a message that you're calling outside office hours - but if you stay on the line, we'll answer after a while. We operate like a Bouqetmat -24 hours a day, 7 days a week.
2. response to vandalism and burglary
Bouqetmatmes operate continuously, so in the event of damage due to vandalism it is crucial to quickly restore full functionality. Thanks to the modular design, the damaged part can be switched off and the rest of the unit continues to operate and maintain temperature. This builds trust and customer loyalty.
3. protection of sensitive flowers
Flowers are an extremely sensitive commodity. A cooling failure in summer or a heating failure in winter can cause losses within minutes. Our app will immediately notify you of the problem and will keep renewing the alerts until you respond. At the same time, our service team rushes to your aid. Thanks to the optionGUART CONNECT we are likely to spot a problem quicker than you - and we will be the ones to call to inform you that service has begun. What's more, thanks to the multi-zone design of the unit, if one zone fails, the others continue to operate. For example, the modelBouqetmat K9 has3 climate zones - If one fails, the remaining 2/3 of the unit continues to operate. SystemFIX COOLING ensures that Bouqetmat can continue to cool and heat in the operating zones during a breakdown.
4 Other defects
Our equipment is designed to be as trouble-free as possible - but like any piece of equipment, it may need servicing. In such cases, we respond immediately - regardless of the time of day and whether it is warranty or post-warranty service. Our proprietary technologySWAP EA enables the unit to be designed for easy servicing. Every repair takes placeon sitewithout having to dismantle the unit. In addition - no part is repaired, but thereplaced with a new one. All electronic and mechanical components operatePlug & Play - which reduces service time to a minimum.